Cancellation Policy

When appointments are made, this time is reserved especially for you The Client, and therefore a 48 hour cancellation policy is in place, which is as follows:

It’s important that when you are booking appointments, you are fully committed to attending sessions.  If you don’t keep an appointment, we will usually charge you for it.  If you want to change or cancel an appointment, we require two (2) working days’ notice to give us a reasonable chance to fill that appointment time.  Sometimes Clients are unable to keep an appointment because of sudden illness or an unexpected personal emergency.  If this happens to you, please contact us as soon as possible to explain the problem and we may waive the fee.  You can call our office on 07 5444 7846 or email at any time. The phones have a 24-hour answering service on which you can always leave a message.  If you are asking us to waive your fee for a broken appointment because you were ill, we may ask you to provide us with a medical certificate.  We regret this inconvenience, but sadly we have found a few people abuse this offer.  In general, we hope you will see that we are trying to be fair to you and to ourselves in regard to keeping appointments.

Please note: Clients who do not provide at least 24 hours’ notice to cancel or reschedule, will incur a fee of 50% of the fees.  Clients who do not provide any notice will incur a fee of 100% and will not be able to access further service until the fee is paid.  Clients who repeatedly cancel may be placed on the waiting list.