When appointments are made, this time is reserved especially for you The Client, and therefore a cancellation policy is in place, which is as follows:
- 48 hours notice is required for appointments that are cancelled or postponed, otherwise the Client may be charged a cancellation fee.
Sometimes Clients are unable to keep an appointment because of sudden illness or an unexpected personal emergency. If this happens to you, please contact us as soon as possible to explain the problem and we will usually waive this fee. If you do not keep an appointment and don’t advise us, we may charge you for the missed appointment time.
You can call our office anytime, even if it is after-hours (07 5444 7846 or 041 776 9989). These numbers have 24 hour answering services and you can always leave a message. If you are asking us to waive your fee for a broken appointment because you were ill, we may ask you to provide us with a medical certificate. We regret this inconvenience and generally we find very few Clients abuse this offer.